Contact Us:
Business Hours: Monday - Friday 9am-6pm (Holidays and Observed Excluded)
Shipping Policies:
We offer free standard shipping on all orders over $99 in the U.S.Free Shipping qualifies for First class mail only. There is no code necessary, free shipping will appear at checkout.
We have the following shipping options available:
Free Standard Shipping (order $99+): 4-7 Business Days
Standard Shipping: 4-7 Business Days
Expedited: 2-3 Business Days
Express Shipping: 1-2 Business Days
Please note, shipping time frames do not include processing time. Orders will be delivered based on the option chosen once the order has been processed and prepared by our facility. Orders are delivered Monday-Friday.
Processing Times:
Items are processed and shipped out in 24-48 BUSINESS hours (Monday-Friday) after order is received and processed. Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.
Shipment Tracking:
You can track your order with the tracking information provided in your shipment notification email.
Lost/Stolen Packages
MGX Collection is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the shipping carrier.
Local Pickup:
We do offer local pickup in MIAMI,FL. Local pickup will be available Monday-Friday. Your purchase will be available for pick up immediately. You must send an email to verify the hours available for local pickup.
If your order is placed for local pick-up it will be held for you up to 7 days, after this time period, customers will no longer be able to exchange or return for store credit, and items become Final Sale.
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